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How we protect your account and your data

When you open an account with us, your personal information and account balance are secured through verified payment routes and encrypted account access.

Verified payment identityEncrypted account accessTransparent withdrawal termsData protection by default
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kongbet slot How we protect your account and your data
REACH US ANYTIME

How to contact us about legal and account matters

Live chat Available daily 08:00–23:00 WIB. Use the chat widget in your account lobby to ask…
Email support Send account and legal queries to our support desk; we reply within 24 hours…
Account settings Review your stored payment methods, contact information and deposit history directly in your account…
YOUR DATA, OUR DUTY

How we handle your information and account security

Identity verification

We collect your name, date of birth and contact details at signup to verify your age and prevent duplicate accounts. You confirm these details match your payment method before your first deposit.

Payment data security

Deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. We do not store your bank password or payment PIN; your bank handles authentication directly.

Withdrawal verification

Before we release funds to your registered bank account or e-wallet, we cross-check your account details and recent activity. This typically takes 24–48 hours after you request a withdrawal.

Session and device tracking

We log your login location, device type and IP address to detect unusual account access. If we spot a login from a new city or device, we may ask you to confirm it before continuing.

Data retention and deletion

We keep your account data for as long as your account is active, plus 5 years after closure for legal and tax compliance. You can request a copy of your data or account deletion through our support team.

Changes to your account

Contact our support team to update your registered email, phone, payment method or personal details. We verify your identity before processing any change to your account.

Answers to your account and policy questions

Use the 'Forgot Password' link on our login page. We send a secure password reset link to your registered email within seconds. Click it, set a new password, and return to your account. If you cannot access your email, contact our support team with proof of account ownership.

Yes. Go to your account Settings, find the Payment Methods section, and add or update your DANA, OVO, GoPay or QRIS details. We verify any new payment method with a small deposit before it becomes active. Your old method remains on file for dispute reference.

After you request a withdrawal, we verify your account details within 24 hours. Once verified, funds transfer to your registered bank or e-wallet within 1–3 business days depending on your bank's processing speed. You can check your withdrawal status anytime in your Account History.

We collect your full name, date of birth, email address, phone number and country of residence. We use this to verify your age, prevent duplicate accounts, and match your account to your payment method. Your data is encrypted and never shared with third parties for marketing.

Yes. Contact our support team to request a data export or account closure. We provide all your transaction history, personal details and communication records within 7 days. Closed accounts remain in our system for 5 years for legal and tax compliance.

Log into your account and go to Transaction History. Find the transaction, note the exact date and amount, then contact our support team immediately with this information. We investigate within 24 hours and can reverse unauthorized deposits or withdrawals if verified.

No. Your account details, deposit history, balance and personal information are private to you alone. Other players see only your account username in live tables or leaderboards if you choose to play public games. You can hide your username from public view in your Privacy settings.

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